Is is possible to create a user account?
Yes, you are able to create your own account in order to check your orders or update your shipping address. A purchases is are also possible without creating an account.
How may I update my shipping or billing address in my account?
Log in with you user name and password and update your data in section 'Account' in the top right menu(https://thousands.de/account).
How do I un-/subscribe the Thousands newsletter?
You are able to un-/subscribe the Thousands newsletter at any time following this link: https://thousands.de/newsletter.
How do I redeem a voucher?
If you have a valid voucher, please redeem it during the ordering process in your shopping cart. The voucher will automatically being considered in your order.
May I track my order?
Your order will be shipped with our shipping partner DHL. A DHL Tracking ID will be sent to your email address as soon it is created. Once the ID is available it is to track your order.
I would like to send the order back to you. How do I do that?
You may use the return form that was added to your order. Please note that you need to send the order back within 14 days. Please also refer to our order return form: (https://thousands.de/widerrufsbelehrung).
What kind of UV standards do you meet?
All models fulfill UV 400 protection, filter 100% of UV-A and UV-B radiation and meet the standards related to; European Standard, US Standard und Australian/New Zealand Standard. Your eyes are protected.
How do I clean my Thousands sun glasses?
The best way to clean your glasses is to warm soapy water. Rinse the glasses with water and dry it with a soft cloth. Please avoid any other cleansing supplies since this could harm the classes.
Is it possible to order Thousands glasses with dioptric strength??
Unfortunately, no. We currently not offering this feature. Once it is available we will inform you via our Thousands newsletter.